Tour Operations

Our outcome driven approach combines our broad project understanding, experience and knowledge to ensure success and retain cost effectiveness.
Our methodology dictates that each client and their representatives remain part of the consultative process throughout the project. This is critical to make certain the defined scope is achieved or in cases where it is agreed the scope requires altering, all parties can continue minimising delays in outcomes.
Key services include but are not limited to…
Industry organisation, government, non-profit and private sector projects
Workforce and business development project management, design, delivery
New business development and operational roll outs
Tourism
Hospitality
Accommodation
Recreation
Mountain Bike and Motorsports Attractions
Lifestyle
Facility development and redevelopment design, planning, project management
Caravan parks, holiday parks and resorts
Hotels and licensed premises
Lifestyle villages
Workers’ accommodation
Tourism and recreation attractions
Aboriginal tourism business and workforce development specialist
Business acquisitions and hand overs
China market (tourism) development services
Strategic marketing
Brochures, collateral, websites, signage development
Policies, procedures and operational documentation
Feasibility and business case studies
Industry research and industry/community consultation
Tenders and proposals
Grants/funding submissions
Awards submissions
Special projects
We have provided outstanding results during delivery of a wide range of projects and contract services, for example...
Recent recreational tourism attractions development projects e.g. Bindoon Mountain Bike and Adventure Park; Christmas Island Mountain Bike Park; Perth Moto Park; and SMG DriftLand
Delivery of the Aboriginal Tourism Academy 2020-2022 in partnership with the WA Indigenous Tourism Operators Council (WAITOC) *Program funded by Indigenous Business Australia, City of Perth, City of South Perth, City of Kalamunda, City of Wanneroo
Award winning submission writers for the Western Australian Tourism Awards (6 Gold Medals, 1 Silver Medal, 1 Hall of Fame); Australian Tourism Awards (1 Gold, 1 Silver, 1 Bronze Medal); and Western Australian Training Awards (3 Awards)
Facility management and/or redevelopment project management of caravan and camping parks e.g. Miami Holiday Park, Mandurah Coastal Holiday Park (formerly Belvedere Caravan Park), Cee & See Caravan Park, Twin Waters Caravan Park, Four Seasons Holiday Park, Broome’s Gateway and Dirk Hartog Island
Member and Chair (2016-2021) of Judging Panel for the Clubs WA Awards for Excellence 2010-2021 (Michelle and Michael Sidebottom)
Member of Judging Panel for the Australian Tourism Awards 2015 & 2016; and Member of Judging Panel for the Western Australian Tourism Awards 2010-2013, 2015-2017 (Michelle Sidebottom)
Delivery of the Aboriginal Tourism Export Initiative 2019-2020 in partnership with the WA Indigenous Tourism Operators Council (WAITOC) *Program funded by Indigenous Business Australia, Tourism WA, City of Perth
Design, planning and project management of lifestyle village developments in the Peel, South West, Great Southern and Mid West regions of Western Australia
Delivery of the Aboriginal Tourism Development Initiative 2018 program in partnership with the WA Indigenous Tourism Operators Council (WAITOC) *Program funded by Indigenous Business Australia, Tourism WA, and City of Perth
Delivery of the Perth Aboriginal Tourism Development Program Pilot 2017 in partnership with the WA Indigenous Tourism Operators Council (WAITOC) *Program funded by Tourism WA, WAITOC and City of Perth
Delivery of the Caravan Industry Development Initiative 2017-18 in partnership with the Caravan Industry Association WA *Program funded by Tourism WA
Strategic planning and business development for Luxury Outback Tours (Perth) 2016-2018
Sponsorship management, business development and marketing for Fervor (Australian pop-up dining experience) 2016-2018
Strategic planning and inbound travel business development for Wavecrest Tours (Australia / China) 2017-2019
Strategic marketing services for Alassari Plantation Resort (Bali, Indonesia) 2017
Pre-feasibility study and project management for Dry SnowSports Australia 2015-2018
Business development and marketing for Forest Edge Recreation Camp (Waroona) 2015-2017
Business development and project management for Wavecrest Village Tourist Park, Wavecrest Bar & Bistro and Wavecrest Lifestyle Village (Hopetoun) 2009-2019
Tourism strategies, caravan park developments, feasibility studies and grant submissions for Local Government Authorities in partnership with Brighthouse Strategic Consulting 2011-2017
Facility Management: Wavecrest Village (Hopetoun) 2013-2016 and General Management Tuart Lakes Lifestyle Village (Baldivis) and Lara Lifestyle Village (Victoria) for National Lifestyle Villages 2016
Research, documentation and Development Approval projects for caravan parks and lifestyle villages (Geraldton, Donnybrook, Manjimup, Mt Barker, Margaret River, Broome, Mandurah, Busselton) 2016-2019
National Industry Advisor for the Service Skills Australia 'Right Way' workforce development program (Australia) 2014-2016
Director Special Projects and Project Manager of the Hospitality Graduate Enhancement Program for The Cantillon Institute (Perth) 2013-2016
Operations and Marketing Management for Brighthouse - facility manager of RAC Parks & Resorts property, Pinnacles Holiday Park, Cervantes 2014-2015
Training Advisory Board Member for the College of Innovation & Industry Skills 2013-2015
Member (Head Designer) of the national Worldskills VETiSchools Tourism Competition design team (Australia) 2014
WA Skills Advisor for Caravan, RV and Accommodation Industry Association Australia; Clubs Australia; Clubs WA; and Outdoors WA for the national 'Workforce Futures' program (Australia) 2013-2014
Proponent of new Traineeships successfully established in WA for Certificate 4 & Diploma of Holiday Parks and Resorts Management with the WA State Training Board, in partnership with FutureNow Creative & Leisure Industries Training Council (WA) 2013-2014
Lead project manager, new licensed tavern development, Wavecrest Bar & Bistro (Hopetoun) 2013
R&L Constructions project management for tourist and workers accommodation village and operational developments in regional Western Australia 2012-2014
FutureNow Hospitality Ambassador Pilot Program project management (WA) 2012
Other projects delivered to private, corporate and government agencies…